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Aged Care Recruitment Experts Pty Ltd (ACRE) - Security and Privacy Policy

Introduction

Aged Care Recruitment Experts Pty Ltd (ACRE) (ABN: 18 684 017 712) ("the Company") is committed to protecting the privacy and security of personal information. This policy outlines how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) ("the Act") and the Australian Privacy Principles ("APPs").

 

What is Personal Information?

Personal information is any information or opinion, whether true or not, and whether recorded or not, about an identified individual or an individual who is reasonably identifiable.   

 

Employee Records

This policy does not apply to employee records, as defined by the Act. However, ACRE adheres to all other applicable employment laws.

Kinds of Information ACRE Collects and Holds

We collect personal information necessary for our recruitment activities. This may include:

  • Candidates: Name, contact details, employment history, qualifications, references, medical information (with consent), and other relevant information.

  • Clients (Aged Care Providers): Contact details, organizational information, and recruitment needs.

  • Referees: Contact details and professional opinions.

  • Sensitive Information: We collect sensitive information (e.g., health, racial origin) only with your explicit consent and when necessary for recruitment purposes.

 

How ACRE Collects and Holds Personal Information

We collect information through:

  • Application forms

  • Email and written communication

  • Telephone calls

  • In-person interviews

  • Our website

  • Reference checks

  • Publicly available sources (e.g., LinkedIn)

  • Direct marketing databases (with opt-out options)

Information is stored securely in our systems, including cloud-based servers and physical files.

 

Purposes of Collection, Holding, Use, and Disclosure

We use personal information for:

  • Recruitment and placement activities

  • Client relationship management

  • Communication and marketing (with consent)

  • Legal compliance

 

Direct Marketing

We may use your information for direct marketing (e.g., newsletters, job alerts). You can opt-out at any time.

Disclosure of Personal Information

We may disclose information to:

  • Clients (aged care providers)

  • Referees

  • Contracted service providers (e.g., IT, background checking services)

  • Overseas services, that are used in the everyday function of the business, such as cloud based services, and email services.

We take reasonable steps to ensure third parties comply with the APPs.

 

Access and Correction

You can request access to or correction of your personal information by contacting our Privacy Officer. We will respond within a reasonable timeframe.

Integrity and Security

We take reasonable steps to:

  • Ensure information accuracy

  • Protect against unauthorized access

  • Destroy or de-identify information when no longer needed

 

Anonymity and Pseudonymity

You can choose to remain anonymous, unless legal obligations or practical limitations prevent this.

 

Overseas Disclosure

We may disclose personal information to overseas recipients, such as cloud service providers. We take reasonable steps to ensure they comply with the APPs.

 

Notifiable Data Breaches

We have procedures to assess and respond to data breaches, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.   

 

Complaints

If you have a privacy complaint, contact our Privacy Officer. If unresolved, you can contact the OAIC.

Company and Privacy Officer Contact Details

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